From my first telephone call to book my Kuga in for a service and mot , to the actual service being carried out ,I am extremely happy with T Wall Ford customer care. All staff appear helpful and friendly especially Steve Smith who handed my keys back and explained all the paperwork to me. It makes a change to deal with a company that cares about its customers.
Brad did a good job
I bought a kuga from here fantastic car. And I must say the everybody gave me 100% service
Travelled nearly 3 hours for a car we'd seen on their website and dealt with Matt Holden who he made us feel at home straight away.
Had a test drive of the car and decided it was for me. They delivered the car to me as well. Would recommend them as all the staff are friendly and helpful.
Happy with the car for my daughter.
Thanks all at T Wall.
I recently had major mechanical issues with my Ford Focus which was due to a an issue caused by another local ford dealer not making me aware of a recall on a hose.
The hose broke which caused a leak on my engine and blowing my head gasket. My vehicle required a new engine to be fitted.
TWall had my vehicle and helped me with my case that was being handled with Ford Customer Relations.
I have nothing but praise for the service team and manager Roy who have completed a great deal of work very promptly. I had communication throughout the work which was very helpful. They helped me with my case and I had all the work completed at the expense of Ford (and rightly so).
All in all, a really stressful time was helped by being kept in the loop at all times and getting my vehicle back to me a lot faster than I ever expected.